 FAQ's
Data Transfer
Security & Privacy
Job Execution
Commercial
Quality
Value
Data Transfer
Q. How does your service works?
For our regular customers the requests are received
by our office, the requisite report is completed within
stipulated time and the ready reports are sent by
FTP / email/courier. Every day Management Information
Reports are sent to respective client.
For one timer, after confirmation of the order,
we send the details of documents required by us. After
receiving the documents, we follow our standards and
complete the assignment, meanwhile we send an update
on the progress of the work stage wise or daily as
the need may be. After completion of the work we send
preliminary report for review and comments. We do
the final update as per your comments and then re-check
before submitting the completed report. All submissions
of information can be transmitted either way through
FTP / e-mail /fax or courier.
Q. How do we transfer data to you?
You may either send Hard Copy, fax, courier, or email
us the data.
Security and Privacy
Q. What Technology Platforms you use?
We are having legal software of Windows-2003
server with 15 N-stations and Microsoft Office 2007
applications with Quick Heal antivirus program, BSNL
and Tata Indicom Broad band, Mobile Cameras with GPRS
enabled Photo downloading feature, Internal Mobile
numbers having Common User Group.
Q. What Security measures are used in the
office?
Our report making division is having restricted entry
policy, only Access Card holders are permitted in
side. To keep Surveillance in the office CCTV is installed.
Some formats which we use are trademarked hence no
one is authorized to copy them.
Q. What is your security architecture?
The security of our clients' data is of paramount
importance to us. We have Windows-2003 server having
every day back up facility & we have weekly, monthly
backups taken on another media which is located away
from our office. The data on the server is purged
by a fix interval For any type of casualty we are
having plans to resolve the matter within no time.
Q. Will you use my data for other purposes?
No. BVCPLTM understands the privacy and security
required to protect our clients' strategic information
and processes. BVCPLTM will never sell, share, or
distribute any client information or data without
the prior written consent of the client except to
the extent required for execution of the order.
Q. What is your privacy policy?
BVCPLTM will not sell, distribute, or share any customer
data or information to any third party without prior
written permission from the client except to the extent
required for execution of the order.
Job Execution
Q. What is the delivery time on a typical
assignment?
Due to our large staff of experienced engineers and
valuers, we are able to deliver the assignment in
48 hrs and can meet the deadlines.
Q. What project tracking options are available
with you?
We are having in house software, with the help of
which we continuously monitor the status of every
case & the priority of the cases is decided. For
large projects the project is assigned to a project
manager who manages the project and the client relationship.
Project managers are available daily during normal
business hours to provide status updates by phone
or e-mail.
Q. How can I track the status of my data?
Based on your business size and with prior agreement,
BVCPLTM can send you status reports that identify
the status of execution of all the cases forwarded
by you.
Q. What measures are taken for Business
Continuity Preparedness?
We have employee up gradation system which is based
on performance of the employee. The Competence Matrix
is prepared for the staff and accordingly the training
needs are fulfilled. Generally at any point of time
we have @15 to 20% staff due for up gradation so any
vacancy is fulfilled within no time hence we ensure
continuity of business in the event of contingencies
such as exit of key staff etc .
Commercial
Q. What is your price basis?
BVCPLTM provides the service at the rate structure
which is pre decided for the normal cases and for
other cases; the price is mutually agreed with the
concerned client.
Q. What are your payment terms and billing
cycles?
We usually provide credit facility for payment of
our regular clients. BVCPLTM
invoices the client
at every month end and we expect the delivery of the
payment within 15 days time. For one time clients
we present our invoice with the report and we expect
the payment immediately at the time of delivery.
Q. How can payment be made?
Payment can be made in Rupees via cheque mailed directly
or by DD in favour of company to our bank or by RTGS payment
Quality
Q. How do you guarantee your work?
We are having an up to date data of sale/purchase
rates in the property market. We have devised our
own mechanism to review and get latest rates of each
area. Our methodologies are proven for years and we
constantly monitor the effectiveness, hence we guarantee
our deliverables.
Q. How do you ensure quality and accuracy?
BVCPLTM has a strong quality assurance/ inspection
process to ensure the accuracy and quality of all
the outputs. We are doing 100% quality checks for
each & every case and the daily, monthly, quarterly
quality achieved reports are displayed.
Q. What is your QC procedure?
Many of our processes are proprietary to BVCPLTM.
Our quality procedures are specially designed for
the variety of works we undertake. Our ability to
deliver quality products and confidence to guarantee
what we deliver makes us a good outsourcing sense.
Q. Are you ISO 9000 certified?
Yes. We are ISO-9001:2000 certified and going in for
the certification of ISO-27001:2005 which is an Information
Security Management System.
Value
Q. What are different types of Values?
Fair Market value / open Market Value: A value given
at specific time for specific purpose for a commodity
where the transaction is between a willing seller
and willing buyer under no forced circumstances.
Liquidation /Forced Sale/ Distress Value: The amount
which may reasonably be expected to be obtained from
the sale of a property within a time frame too short
to obtain a value under open market conditions.
Potential Value: It is estimated in a situation when
a property has got an inherent value which may enhance
with the passage of time or in some alternative use
within sight.
Special Value: It arises when a property offered for
sale is of specialized nature & has a utility
restricted to particular use or user.
Salvage Value: Is attached to a property which has
already run its useful span of life but has not become
absolutely useless in as much as the material it contains
may be disposed off for value.
Replacement Value: Is obtained by working out the
present cost of equivalent property as distinguished
from an identical property.
Existing use value: It contemplates the continued
use of a property for the same application as of the
date of valuation having regard to the capacity of
the property to continue to maintain the same service
utility or income productivity, but not considering
alternative or more probable uses, if sold.
Rateable Value: The value as is entered in the assessment
book of the concerned local body or municipality which
forms the basis of levy of tax on the land & building
comprised in the property.
Investment Value: It is the value of a property to
a particular investor, or a class of investor for
specified investment objectives.
Book Value: The value of the property as entered in
the books of accounts of a company or organization
representing its original or historical cost of acquisition
as diminished by cumulative depreciation till the
year of accounting.
Sentimental value: Occurs owing to any particular
sentiment motivating the vendor or purchaser in the
transaction of the property that may not reflect its
actual market price.
Going concern Value: It is expressed in terms of value
ascribed to an established business, not to its constituent
parts.
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